Alice for Hospitality solution enhances guest experience, increases the likelihood of return visits, and provides a comprehensive multimedia entertainment and information service for guests. Alice can provide information about hotel facilities and respond to various guest requests. Our service helps to personalize the experience while minimizing negative impressions, thereby creating opportunities to increase guest satisfaction and enhance positive emotions. Our product has already been successfully implemented in large projects, including the Radisson Congress Sochi Center, Radisson Rosa Khutor, and Radisson Blu Olympiskiy.