Leading asset-centric helpdesk solution for service automation, field service & equipment maintenance for public and private security systems, industrial safety and fire detection systems. Based on the experience of 10000+ international service businesses in Russia, CIS, Europe & Latin America
Okdesk is focused on:
– “digital twins” accounting of service aims with customizable schedule of planned and preventive works;
– full-featured mobile applications for field professionals & technicians;
– compliance control of new and current force codes and national standards for fire safety;
– automatic ticket creation based on alerts and events from sensors, integrated security systems, monitoring systems and console software;
– compliance control with the requirements of corporate customers;
– multichannel communication options;
– dozens of enterprise level dashboards & reports with helps to control all service & performance metrics.